Advantages & Disadvantages of Robot Waiter

Robot technology isn’t something particularly old, but it also isn’t something particularly new either. As a matter of fact, the first robot technology was considered to be in the 1950s - Unimate, a hydraulic arm industrial robot made in the USA, was considered the first of its kind. The advent of robot waiters, which was bound to happen sooner or later, first arrived back in the 80s. In 1983, a restaurant in Pasadena, California became the first to “hire” robot waiters.

With that said, let’s get into the main topic here today: the advantages of robot waiters as well as the disadvantages of robot waiters. For those of you who own or run a restaurant, you might want to give this a read. And even if you don’t own or run a restaurant, read on and you may gain some insights into the pros and cons of robot waiters!

Advantages

Robot waiters can be a very cost-effective solution in the event of a labour shortage. When faced with a lack of staff or a high turnover rate, robot waiters may provide tremendous savings in cost compared to what is required to hire, train, and keep an employee. Hence, robot waiters might even boost profits.

Robot waiters can also potentially improve efficiency and reliability if they are built to handle big and heavy loads of dishes repeatedly without pause. Human staff would play their part in boosting this by ensuring that the correct orders and correct table numbers are input every time. Additionally, one of the advantages of robot waiters is that they might attract new customers.Since they are still a relatively new concept in most places, curious potential customers might want to experience being served by robot waiters. Afterwards, if they find themselves satisfied with the experience (as well as the food served), then restaurant owners will find themselves gaining new repeat clients.

Disadvantages

Potential disadvantages of robot waiters could be that their efficiency is influenced by the human staff who require training in using them. In other words, robot waiters might only be as good as the human staff who are well-trained in using and handling them. Human staff musn’t be careless lest they cause robot waiters to deliver the wrong dishes to customers.

Robot waiters are also unable to interact with customers in the same way that only humans can - with a smile and personal interactions, for example. Depending on an individual’s preferences, this can either be a good or a bad thing. In the event that a robot waiter brings the wrong food to the table, customers will still need to call for a human staff member to correct the error, requiring them to go through extra steps to get their food.

With all that said, opting for robot waiters is up to one’s preferences, budget, and needs. At the end of the day, you, as a restaurant owner, know best. Were there any points we missed? Do you feel more inclined to consider robot waiters, or are you more against it? Whichever way you feel after reading this article, know that nothing is set in stone. Whether you already own a restaurant, plan to open one, or are simply curious about robot waiters and what they can do for you, look no further!

AK Success has a range of truly impressive delivery robots to make your F&B businesses run smoother. Providing stable services at both fast and slower speeds with up to 4 tables delivered in a single trip, contact us at +60 12 335 1141 or visit our website for any enquiries.